Terms of Service

1. Provider identity

This website is operated by pylvoria.com, private entrepreneur (PE), registered at Office 1204, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine, EDRPOU code 68131661. Managing Director: Anna Novak. Email: contact@pylvoria.com; phone: +380 935 128 7735.

These Terms govern website use and corporate vehicle rental under Закон України «Про електронну комерцію», № 675-VIII, стаття 6 and Закон України «Про захист прав споживачів», № 1023-XII. pylvoria.com is a single-tax payer; VAT is not charged unless expressly stated in the individual offer.

2. Availability and rental agreement

Website information is an invitation to negotiate, not a binding offer. A rental arises only when a written rental agreement is signed by both parties and the vehicle is handed over under an acceptance protocol. Online enquiries and quotes do not create a rental. Availability, tariffs, mileage limits and insurance options are indicative and confirmed in writing before signing.

3. Price, deposit, mileage, fuel and delivery

• Rates, fees and taxes payable are itemised in the offer and the signed agreement.
• A refundable security deposit is taken before handover and covers damage, fuel, cleaning, fines, tolls and late return.
• Mileage limits apply per rental day and are stated in the agreement; excess mileage is charged at the stated rate.
• Fuel is supplied at handover and must be returned at the same level; refuelling differences and service fees apply.
• Delivery and collection outside our Kyiv base are charged per the published fee schedule.
• Early termination requires written notice; unused full days are refunded only where the agreement allows, and an early-termination fee may apply.

4. Insurance, excess and maintenance

Coverage, exclusions and the insurance excess are defined in the agreement and its insurance annex. The renter is liable for the excess and for damage caused by prohibited use. Routine maintenance, servicing and technical support are provided by us; repairs require our prior authorisation. Vehicles may only be driven on public roads within Ukraine unless cross-border use is approved in writing. Off-road use, racing, subletting and driving by unauthorised persons are prohibited.

5. Cancellation and refunds

Cancellation terms, no-show rules and refund amounts are stated in the booking confirmation. Refunds are made by the original payment method within the period set by the agreement, after deduction of any agreed fees.

6. Complaints and dispute resolution

Send complaints to contact@pylvoria.com or +380 935 128 7735. We respond within the period set by Закон України «Про захист прав споживачів», № 1023-XII. Unresolved consumer disputes may be referred to the State Service of Ukraine on Food Safety and Consumer Protection or to a court.

7. Personal data, cookies and advertising

We process contact and lead data on the basis of consent and contract under Закон України «Про захист персональних даних», № 3153-IX; see our Privacy Policy. Non-essential cookies and terminal-device storage are used only with prior informed consent, which may be withdrawn, under Закон України «Про електронні комунікації», № 1089-IX. All rental claims are accurate and substantiated as required by Закон України «Про рекламу», № 270/96-ВР.